Director of Security and Safety
Company: Marriott Hotels Resorts
Location: Fort Lauderdale
Posted on: April 3, 2026
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Job Description:
Description JOB SUMMARY Manages security/loss prevention
operations on a daily basis. Areas of responsibilities include
protection of property assets, employees, guests and property,
accident and fire prevention and response. Ensures that all areas
of the property are safe and secure. Maintains logs, certifications
and documents required by law and Standard Operating Procedures.
Strives to continually improve guest and employee satisfaction
while maximizing the financial performance of the department.
CANDIDATE PROFILE Education and Experience • High school diploma or
GED; 4 years experience in the security/loss prevention or related
professional area. OR • 2-year degree from an accredited university
in Criminal Justice or related major; 2 years experience in the
security/loss prevention or related professional area. CORE WORK
ACTIVITIES Managing Security/Loss Prevention Operations • Assists
in the development and implementation of emergency procedures. •
Conducts investigation of all losses of property assets and refers
to proper management for disposition. • Deploys security staff to
effectively monitor and protect property assets. • Comply with all
Corporate Loss Prevention safety and security management guidelines
and procedures. • Conduct periodic patrols of entire property and
parking areas. • Recognize success across areas of responsibility.
• Handles complaints, settling disputes, and resolving grievances
and conflicts, or otherwise negotiating with others. • Identifies
and makes recommendations for minimizing physical hazards and
unsafe work practices. • Implements action plans to monitor and
control risk. • Maintains required reports and documentation
regarding patrols of property and parking areas. • Provides means
for obtaining necessary medical attention on a timely basis.
Leading Security/Loss Prevention Teams • Attends pre- and
post-convention and weekly forecast meetings to understand group
needs and gather critical information to communicate to Loss
Prevention officers. • Celebrates successes by publicly recognizing
the contributions of team members. • Communicates the importance of
safety procedures, detailing procedure codes, ensuring employee
understanding of safety codes, monitoring processes and procedures
related to safety. • Encourages and builds mutual trust, respect,
and cooperation among team members. • Identifies the developmental
needs of others and coaching, mentoring, or otherwise helping
others to improve their knowledge or skills. • Provides guidance
and direction to subordinates, including setting performance
standards and monitoring performance. • Provides personal
assistance, medical attention, emotional support, or other personal
care to others such as coworkers, customers, or patients. • Serves
as a role model to demonstrate appropriate behaviors. • Solicits
employee feedback, utilizes an "open door" policy and reviews
employee satisfaction results to identify and address employee
problems or concerns. • Strives to improve service performance. •
Utilizes interpersonal and communication skills to lead, influence,
and encourage others; advocates sound financial/business decision
making; demonstrates honesty/integrity; leads by example. Ensuring
Exceptional Customer Service • Displays leadership in guest
hospitality, exemplifies excellent customer service and creates a
positive atmosphere for guest relations. • Empowers employees to
provide excellent customer service. • Meet quality standards and
customer expectations on a daily basis. • Incorporates guest safety
and satisfaction as a component of departmental meetings with a
focus on continuous improvement. Conducting Human Resources
Activities • Assists in minimizing cost of accident claims through
aggressive claims management. • Brings issues to the attention of
Human Resources as necessary. • Completes proper documentation and
reports all employee accident and general liability incidents to
Claims Reporting Service. • Conducts hourly employee performance
appraisals according to Standard Operating Procedures. • Complete
disciplinary procedures and documentation according to Standard and
Local Operating Procedures (SOPs and LSOPs) and support the Peer
Review Process. • Administer property policies fairly and
consistently. • Maintain first aid and CPR certifications required
for Loss Prevention officers. • Handles guest problems and
complaints. • Identifies the educational needs of others,
developing formal educational or training programs or classes, and
teaching or instructing others. • Provides services that are above
and beyond for customer satisfaction and retention. Additional
Responsibilities • Analyzes information and evaluating results to
choose the best solution and solve problems. • Develops and
maintains a working relationship with local law enforcement
authorities. • Informs and/or updates the executives, the peers and
the subordinates on relevant information in a timely manner. •
Provides information to supervisors, co-workers, and subordinates
by telephone, in written form, e-mail, or in person. At Marriott
International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We
actively foster an environment where the unique backgrounds of our
associates are valued and celebrated. Our greatest strength lies in
the rich blend of culture, talent, and experiences of our
associates. We are committed to non-discrimination on any protected
basis, including disability, veteran status, or other basis
protected by applicable law.
Keywords: Marriott Hotels Resorts, Aventura , Director of Security and Safety, Administration, Clerical , Fort Lauderdale, Florida
